contact us
Frequently Asked Questions
Product information
Our leather products are crafted from 100% premium Italian leather, sourced exclusively from buffalo or cowhide. Our latex items are constructed using the finest 0.4mm latex, featuring hand-glued seams and made from 100% natural latex by Radical Rubber, renowned for its superior quality and exceptional resilience.
To preserve the quality of your leather pieces, it’s recommend to follow these guidelines:
- For cleaning gently wipe down your leather items with a soft cloth. For deeper cleaning, use a leather cleaner. Avoid harsh chemicals that can damage the leather.
- Store your leather items in a dry place, away from direct sunlight, which can cause fading. Avoid hanging leather garments on sharp-edged hangers that might cause stretching.
To maintain the condition of your latex products, adhere to the following care instructions:
- To clean it , gently hand wash your latex in lukewarm water with a small amount of mild soap or specialized latex cleaner.
- Pat your latex dry with a soft towel and allow it to air dry completely.
- To restore the latex’s natural sheen, apply a silicone-based latex shine spray once dry.
- Store your latex items preferably in a garment bag or wrapped in tissue paper. Avoid contact with metals, oils, and direct sunlight, as these can cause discoloration or damage.
To find the perfect size, please refer to the size chart provided with each product. Our size charts are designed to help you choose the best fit based on your measurements.
For latex items, keep in mind that latex is highly stretchable, which provides some flexibility in sizing.
For leather products, such as cuffs, there is also an adjustable range with the closures to ensure a comfortable fit.
Yes, we offer custom sizes and designs. If you have specific requirements or would like a bespoke item, please send us an email detailing your needs. Since each product is handcrafted, we’ll review your request and respond via email to let you know if it’s possible to accommodate your customizations.
Shipping & payment
Since each of our products is handcrafted with the finest quality materials, delivery times can vary. Generally, it takes between 1 to 3 weeks to receive your order, depending on your specific address. We are committed to ensuring the highest quality in every piece, and we appreciate your patience as we complete your order with care.
Yes, we ship internationally. If you have any specific shipping inquiries or need assistance with your order, please do not hesitate to contact us.
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please note the following:
Returns: Items can be returned within 14 days of receipt. They must be in their original condition, unworn, and with all tags attached. Customized items may not be eligible for return.
Exchanges: We offer exchanges for different sizes or colors, subject to availability. Please contact us within 14 days of receiving your order to initiate an exchange.
Process: To start a return or exchange, please contact our customer service team for instructions. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account.
We take the security of your payment information very seriously. Our website uses advanced encryption technology to protect your data during transactions. We utilize secure payment gateways that comply with the highest standards of security to ensure your personal and financial information remains safe. If you have any concerns or need more information about our security measures, please feel free to contact us.
You can contact us via Email: info@theardore.com